Definitions
1.1. Mentee: an individual who has signed up and/or is engaging with any content delivered by AHPPI either online or in person.
1.2. AHPPI: Any individual who is undertaking any responsibility or work within the capacity of Allied Health Professions Preparation Institute (AHPPI).
Consultation and Services:
1.1. All services provided by AHPPI are for educational and informational purposes only and are not a substitute for medical advice or treatment.
1.2. All information provided during services based are on the best available evidence at the time and may not be applicable to everyone.
1.3. Mentees must be honest and accurate in providing relevant information to ensure appropriate recommendations can be made.
Mentee Responsibility:
2.1. Mentees are responsible for their own admissions and career progressions and therefore must take full responsibility for the implementation of any recommendations provided by AHPPI.
2.2. It is the mentee's responsibility to inform AHPPI of any changes in their education or other relevant information which affects their application and/or career progression during their correspondence with AHPPI.
Payment and Cancellation Policy:
3.1. Up front payment is required prior to 1:1 sessions.
3.2. Cancellations or rescheduling must be made at least 48 hours in advance. Failure to provide adequate notice may result in a cancellation fee which equates to the full payment amount.
3.3. Refunds for cancellations made after the 48-hour policy are at the discretion of AHPPI and will be handled on a case-by-case basis.
Privacy and Confidentiality:
4.1. AHPPI is committed to maintaining mentee confidentiality and will not disclose any personal information without explicit consent from the mentee and/or relevant guardian, except as required by law.
4.2. Electronic communication (e.g., emails, messages) may not be secure. Whilst AHPPI takes reasonable precautions to protect mentee information, mentees are responsible for their own electronic security.
Copyright and Intellectual Property:
5.1. All content and materials provided by AHPPI during sessions, including handouts, documents, and resources, are protected by copyright and remain the intellectual property of AHPPI.
5.2. Mentees may not reproduce, distribute, or share any materials provided by AHPPI without prior written permission.
Results Disclaimer:
6.1. AHPPI cannot guarantee specific outcomes or results from the services provided. Individual outcomes may vary based on various factors.
Readmission Course Terms
7.1. AHPPI will not provide readmission mentoring to professionals who have been removed from the Health and Care Professions Council Register (HCPC, The Panel) on the grounds of:
7.2. AHPPI considers all requests for readmission mentoring on a case-by-case basis prior to accepting payment and reserves the right to deny services if AHPPI has reasonable belief that readmission would not be granted by The Panel by default.
7.3. In the event of the mentee not completing guided coursework directed by their mentor (e.g a reflective account for consideration of The Panel), the mentee is required to submit these to AHPPI within 14 days of their last mentoring session. If this is not completed without due notice from the mentee then the service is considered complete and no refund is provided.
7.4. AHPPI advice is not a substitute for qualified legal instruction from a qualified solicitor or barrister. Advice given surrounding Panels is based on open source information, including HCPC practice notes, policy documents and Fitness to Practice outcomes.
Amendments to Terms and Conditions:
8.1. AHPPI reserves the right to modify these terms and conditions at any time. Mentees will be notified of any changes.
8.2. By scheduling a session with AHPPI, you agree to the above terms and conditions. If you have any questions or concerns, please make contact with us before proceeding.
At AHPPI we are dedicated to providing you with an exceptional service. To ensure clarity and transparency in our financial transactions, we have established the following payment policy:
1. Payment Methods We accept the following methods of payment:
2. Payment Process
a. One-to-one session: Payment for a one-to-one session is due at the time of booking. This payment confirms your booking and secures your appointment slot.
b. Follow-up Appointments: For follow-up sessions payment is due at the time of booking. This payment confirms your booking and secures your appointment slot.
3. Fee Structure
Our typical fees are as follows:
One-to-one session (60 minutes): £49.99
Follow-up Consultation (30 minutes): £29.99
Specific services (e.g CV review) may carry specific individual prices
Please note that fees are subject to change, but we will provide notice of any fee adjustments well in advance.
4. Cancellation and Rescheduling We understand that situations may arise that require you to reschedule or cancel a session. Please provide at least 48 hours' notice if you need to reschedule or cancel. Failure to provide adequate notice may result in a your deposit being charged.
5. Outstanding Balances Any outstanding balances must be settled before scheduling a new session. Mentees with overdue balances may be asked to pay in full in advance for future sessions.
6. Refunds Refunds are not provided for completed sessions. In the event of a prepaid session that needs to be rescheduled, the prepaid amount will be applied to the rescheduled session, providing rescheduling notice is made within 48 hours.
7. Missed Sessions Missed sessions without proper notice will be subject to charge of the deposit amount. This fee reflects the value of the reserved time that could have been offered to another mentee.
8. Disputed Charges If you believe there is an error or discrepancy in the charges on your invoice, please contact us within 3 business days of receiving the invoice. We will investigate and rectify any valid invoicing concerns promptly.
9. Contact Information If you have any questions or concerns regarding our payment policy, please contact us at: ahp.prepinstitute@gmail.com We appreciate your understanding and compliance with our payment policy. Thank you for choosing AHPPI for your career progression needs.
We understand that there may be occasions when you have concerns or complaints about our services. We take all complaints seriously and aim to address them promptly and fairly. This policy outlines the procedure for making a complaint and how we will handle and resolve complaints.
1. Making a Complaint
Mentees who have a concern or complaint about our services should follow these steps:
a. Informal Discussion: In the first instance, we encourage mentees to raise their concerns directly with their point of contact at AHPPI. Often, concerns can be resolved through open communication. You can discuss your complaint during your next scheduled appointment or contact us by email.
b. Formal Complaint: If the concern is not resolved through informal discussion, you can submit a formal complaint in writing. Please send an email addressed to Octavia Palmer at ahp.prepinstitute@gmail.com. Your complaint should provide details of the issue, relevant dates, and any supporting documentation.
2. Complaint Handling Procedure
a. Acknowledgment: Upon receiving a formal complaint, we will acknowledge its receipt within 1 business day. This acknowledgment will include information about the complaint handling process.
b. Investigation: We will conduct a thorough investigation into the complaint, reviewing any relevant records and communications with all parties involved. This investigation may take up to 10 business days, depending on the complexity of the issue.
c. Response: Once the investigation is complete, we will provide you with a written response detailing the findings, any actions taken, and any proposed solutions. This response will be sent to you within 3 business days of completing the investigation.
3. Escalation
If you are not satisfied with the response provided, you have the option to escalate the complaint by:
a. Requesting a review of the decision with Octavia Palmer if applicable.
b. Contacting a relevant professional association or regulatory body, if appropriate.
4. Confidentiality
All complaints will be handled with the utmost confidentiality. Information regarding the complaint will only be shared with individuals directly involved in the investigation and resolution process.
5. Continuous Improvement
We value your feedback and use complaints as an opportunity to improve our services. We will periodically review the complaints received to identify trends and areas for improvement.
6. Contact Information
If you have a complaint or concern, please contact us at:
We are committed to addressing your concerns and resolving any issues in a professional and timely manner.
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